Return & Refund Policy
Last Updated: September 2026
At Pocket Gadget (GadgetFly.xyz), we aim to provide quality smartphones, mobile accessories, and gadgets to our customers. If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.
1. Eligibility for Returns
A product may be eligible for return, replacement, or other resolution if:
- You received a damaged product.
- You received a defective product.
- You received a different product from the one you ordered.
- Important accessories or items included with the order are missing.
- The product has another issue that qualifies under the applicable product or warranty terms.
All return requests are subject to inspection and approval by Pocket Gadget.
2. Products That May Not Be Eligible for Return
Returns may not be accepted when the issue is caused by misuse, accidental damage, or unauthorized modification or repair.
Examples include:
- Physical damage caused after delivery.
- Liquid or water damage.
- Damage caused by dropping, impact, or improper handling.
- Damage caused by improper charging or an incompatible power source.
- Damage caused by unauthorized repair or modification.
- Normal wear and tear.
- Missing original accessories, packaging, or other included items where these are required for the return.
- Products that have been altered or used in a manner inconsistent with the manufacturer’s instructions.
3. Reporting a Damaged or Incorrect Product
If you receive a damaged, incorrect, defective, or incomplete product, please contact us promptly after receiving your order.
When contacting us, please provide:
- Your order number or order details.
- Your name and phone number.
- A description of the issue.
- Clear photographs or videos showing the issue, where applicable.
- Photographs of the product packaging when the issue involves shipping damage.
This information helps us investigate the issue and determine the appropriate resolution.
4. Return Inspection
Returned products may be inspected by Pocket Gadget or, where applicable, by the relevant manufacturer, seller, or warranty provider.
The inspection may include checking the product’s physical condition, functionality, serial number, IMEI, accessories, packaging, and other relevant information.
A return or replacement will only be approved after the product and reported issue have been reviewed.
5. Replacement
If a product is confirmed to be defective, damaged, incorrect, or otherwise eligible under our return policy, we may offer a replacement where an appropriate replacement product is available.
If the same product is unavailable, we may discuss an alternative solution with the customer, which may include another product or a refund where applicable.
6. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order, payment method, product condition, and applicable policy.
Refunds may be processed after the returned product has been received and inspected.
Depending on the payment method and financial service provider, it may take additional time for the refunded amount to appear in the customer’s account.
7. Delivery and Return Charges
Return or delivery charges may vary depending on the reason for the return and the circumstances of the order.
If the product is confirmed to have been damaged, defective, incorrect, or incomplete due to an issue attributable to Pocket Gadget or the relevant fulfillment process, we may provide an appropriate resolution regarding applicable return or delivery costs.
Where a return is requested for reasons unrelated to a product defect or fulfillment error, the customer may be responsible for applicable return or delivery costs.
8. Warranty Products
Some products may come with a manufacturer’s, brand, seller’s, or distributor’s warranty.
Warranty claims are subject to the terms and conditions of the applicable warranty provider.
Warranty coverage may not include physical damage, liquid damage, accidental damage, unauthorized repair, improper use, or normal wear and tear.
Customers should retain warranty documents, invoices, and other relevant purchase information where applicable.
9. Smartphones and Electronic Devices
For smartphones and other electronic devices, customers should inspect the product and check its major functions after receiving the order.
Customers should not attempt unauthorized repairs, modifications, rooting, unlocking, or other alterations before contacting us regarding a suspected manufacturing or product defect, as such actions may affect warranty or return eligibility.
10. Change of Mind
Returns based solely on a change of mind, personal preference, incorrect selection, or a change in purchasing decision may not be accepted.
Any such request will be considered according to the product’s condition and the applicable return terms.
11. Products Returned Without Authorization
Please contact Pocket Gadget before sending a product back.
Products returned without prior communication or authorization may be delayed or may not be accepted until the order and return request can be properly verified.
12. Refund Processing
Once an approved return has been received and inspected, we will inform the customer about the applicable resolution.
Where a refund is approved, the processing time may depend on the payment method, bank, mobile financial service, payment provider, or other financial institution involved.
We are not responsible for delays caused by third-party payment providers or financial institutions after a refund has been initiated.
13. Order Cancellation
Customers may request cancellation before an order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the applicable return and refund terms will apply.
Pocket Gadget may also cancel an order when a product is unavailable, product information or pricing contains an error, customer information cannot be verified, or other circumstances prevent us from fulfilling the order.
14. Exchange Policy
Where applicable, an eligible product may be exchanged for the same product or another available product, subject to product availability and inspection.
If the replacement product has a different price, the applicable price difference may need to be adjusted between the customer and Pocket Gadget.
15. Proof of Purchase
Customers may be required to provide an invoice, order number, phone number, payment information, warranty document, or other proof of purchase when requesting a return, replacement, or refund.
16. Contact Us
If you have questions about a return, replacement, or refund, please contact us with your order details.
Pocket Gadget
Nahar Plaza (1st Floor), Shop No: 214/16
Hatirpool (Opposite of Eastern Plaza), Sonargaon Road
Dhaka-1000, Bangladesh
Phone: 01778-740504
Website: GadgetFly.xyz
By placing an order with Pocket Gadget, you acknowledge that you have read and understood this Return & Refund Policy.